CE3185: Mediation Skills
| School | Continuing and Professional Education |
| Department Code | LEARN |
| Module Code | CE3185 |
| External Subject Code | M200 |
| Number of Credits | 10 |
| Level | L5 |
| Language of Delivery | English |
| Module Leader | Mr Royston Havard |
| Semester | Autumn Semester |
| Academic Year | 2013/4 |
Outline Description of Module
This practical course explores the process of mediation as an effective dispute-resolution procedure. Also covered it the employment of negotiation and compromise strategies.
Aims:
To provide an introduction to the process of mediation as a highly effective method of alternative dispute-resolution
On completion of the module a student should be able to
*demonstrate an appreciation of the mediation process by means of formal assessments, role play and discussions within the learner group
*present coherent points for debate/discussion/role play following an in-depth analysis of the course material provided
*demonstrate an understanding of the mediation process
*implement the communication, negotiating and counselling skills required to achieve a successful outcome to the process
* demonstrate enhanced communication and interviewing skills
*provide practical effective support and reassurance to all parties
* relate provided material and material individually researched to the topics studied
* show an understanding of the topics through explanations in both written and oral form
* consider arguments/opinions and show an understanding and knowledge of relevant legal authorities
* develop own learning through reading and research of topics under study
* be aware of how and why the particular cases and legislation are used in given topics
Discipline Specific (including practical) Skills:
* consider legal problems and apply relevant law to given situations
* maintain knowledge and understanding through reading information on current debates/reforms
How the module will be delivered
METHODS OF TEACHING: Weekly 2-hour lectures (20 hours). METHODS OF ASSESSMENT: Continuous assessment based on class participation, class test (open book/multiple choice), and assignment demonstrating knowledge and understanding of the subject, and showing skills of evaluation and analysis. Contact: Mrs Jan Stephens (Cardiff Centre for Lifelong Learning)
Skills that will be practised and developed
* communicate effectively in both written and oral forms
* work effectively on an individual and group basis
* make notes from class lectures and other sources
* research and collate data from a variety of sources
How the module will be assessed
Students will be required to sit a class test and to complete two written assignments covering various areas of the course demonstrating skills of evaluation and analysis. A successful grade (above 40%) in the assignments will demonstrate achievements of the learning outcomes.
Assessment Breakdown
| Type | % | Title | Duration(hrs) |
|---|---|---|---|
| Written Assessment | 100 | Coursework | N/A |
Syllabus content
An introduction to alternative dispute-resolution
The mediation process – an overview
Principles of mediation
Mediation skills
Practical mediation
Role-play scenarios
Becoming an accredited mediator
Essential Reading and Resource List
Getting to Yes: Negotiating agreement without giving in, R. Fisher & W. Ury (Arrow Books)
Mediation and Conflict Resolution in Social Work and the Human Services, E. Kruk (Nelson Hall, 1997)